Purchasing Business Services - Jussi Heikkilä - English Book

Beskrivelse

Finally a book about purchasing business services! Purchasing has become more and more important, with the share of all purchasing costs increasing and suppliers representing a growing source of value. This is particularly true with business services. Services are becoming increasingly important in what companies are buying.New innovative service concepts and systems are emerging rapidly and the share of services in the purchasing spend is growing. Many types of services can be provided over the information and communication (ICT) networks, but also human interaction remains important in creating and delivering services.

Traditional purchasing is not well equipped to manage the challenges in buying services. Purchasing business services is about acquiring resources and activities from suppliers with highly knowledge-intensive capabilities. The unique challenges include defining the content and outputs of services, comparing alternative suppliers’ offerings and designing how to work together with service providers.

This book shows how to purchase business services. It tells about services such as technology and innovation, marketing and consulting, information and communication technology management, maintenance of industrial plants and logistics services. Challenges of purchasing business services are highlighted through extensive case studies. The book is written for present and future purchasing experts and executive team members being interested in creating increased value through purchasing.

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